Service Architecture

Overview

OneStream’s Service is designed as a highly available and scalable offering utilizing data centers located in geographically redundant regions globally. To deliver the Service, OneStream utilizes select third-party cloud service providers as identified in Appendix 1 of our Data Processing Agreement. The OneStream Service is provided via a collection of virtual computing resources (individually, a “Cloud Instance”, and collectively, the “Service Environment”) that are physically and logically isolated from the OneStream corporate network.

Cloud Instance Resources

A Cloud Instance is comprised of many different resources, including, but not limited to, virtual machines, containers, databases, virtual networks, and other related technologies. Each customer is provided a Cloud Instance that is logically isolated from other customers through a combination of network policies, access controls and resource separation with layered security mechanisms to provide a robust, scalable, and secure solution.  

A customer’s Cloud Instance will be provided with resources out of a primary data center with failover to a secondary data center located in the same physical region. For example, customers with their primary data center located in the Eastern United States would failover to a secondary data center in the Western United States while customers with their primary data center located in Western Europe would failover to a secondary data center in Northern Europe. OneStream’s Service is offered in multiple regions to support geo-political boundaries and adhere to data residency laws and requirements.